I have over 19 years of Collection Management and Leadership experience (specializing in the health care industry) and I look forward to coming to work every day. One of my greatest strengths is being able to analyze workflow and processes and then modifying them where needed to make them more efficient and profitable. I truly enjoy working with individuals and encouraging them to not only be their best but help them see the best in themselves. I strive to create a work atmosphere in which people will feel good about what they do and enjoy coming to work. My innate curiosity regarding process improvement drives my personal and professional development. The question - is there a better way we could be doing this - is always at the back of my mind. I’m open to the ideas and suggestions of others and I’m willing to learn from them and figure out innovative ways that together we can solve the problems and overcome the challenges we face in our day to day work lives. I believe we are always learning and growing, and that’s what makes work exciting for me. Developing and delivering training programs, either for our employees or for our client’s staff, is a passion of mine. It's rewarding to see the "light bulb" go off while working with others. Whether I'm working in the background with I.T. and Sales, or working on the front line helping Collectors and Clients I truly enjoy all aspects of my position.