I am completely thrilled to join the extremely talented team of professionals at Arcadia Recovery Bureau and look forward to our collaboration. I have gained a wealth of practical knowledge during my 26 years of hands-on experience in Healthcare ARM / RCM oversight. I consistently produce dramatic increases to revenue & profitability within my organizations, across my career. Technical innovation, operational process improvement & efficiency enhancements, combined with a facilitative style of employee mentoring, reliably produces increased <viability, engagement, longevity, productivity & compliance> outcomes for my agents. Mentoring has further produced an “overspread” effect into higher consumer/client satisfaction scores. This will result in clients locking into longer term partnerships with Arcadia Recovery Bureau. Double-digit recovery % increases is the expected outcome of this operational methodology.
I have served on the ACA International Council of Delegates, the ACA International Education & Credentialing Committee and am currently serving on the ACA International Healthcare Committee (from 09-2018 through 08-2020). I recently completed a three year term of service on the EHNAC Criteria Committee, which is responsible for reviewing & updating EHNAC accreditation controls.
I am thoroughly excited to be back on the operations side of the ARM industry at Arcadia Recovery Bureau and I look forward to working with others in the ARM / RCM sector to continue to enhance the image / performance of our tremendous industry, at the local, regional and national levels.