Mr. Scott Brownlee

Vice President of Operational Strategy,
Arcadia Recovery Bureau, LLC

Contact Details

Arcadia Recovery Bureau, LLC
645 Penn St Fl 4
Reading, PA
Google Map Icon
Platinum Most Valuable Member


I am completely thrilled to join the extremely talented team of professionals at Arcadia Recovery Bureau and look forward to our collaboration. I have gained a wealth of practical knowledge during my 26 years of hands-on experience in Healthcare ARM / RCM oversight. I consistently produce dramatic increases to revenue & profitability within my organizations, across my career. Technical innovation, operational process improvement & efficiency enhancements, combined with a facilitative style of employee mentoring, reliably produces increased <viability, engagement, longevity, productivity & compliance> outcomes for my agents. Mentoring has further produced an “overspread” effect into higher consumer/client satisfaction scores. This will result in clients locking into longer term partnerships with Arcadia Recovery Bureau. Double-digit recovery % increases is the expected outcome of this operational methodology.

I have served on the ACA International Council of Delegates, the ACA International Education & Credentialing Committee and am currently serving on the ACA International Healthcare Committee (from 09-2018 through 08-2020). I recently completed a three year term of service on the EHNAC Criteria Committee, which is responsible for reviewing & updating EHNAC accreditation controls.

I am thoroughly excited to be back on the operations side of the ARM industry at Arcadia Recovery Bureau and I look forward to working with others in the ARM / RCM sector to continue to enhance the image / performance of our tremendous industry, at the local, regional and national levels.

Professional Associations

ACA International Healthcare Committee
2018 - Present

2017 - 2019

ACA International Council of Delegates - Affiliate Division
2017 - 2018

ACA International Education and Credentialing Committee
2017 - 2018

Compliance Professionals Forum
2016 - 2017

2010 - Present

ACA International
1997 - Present

Job History

Arcadia Recovery Bureau
Vice President of Operational Strategy
Reading, PA, United States
March 2019 - present

Dorado Systems Inc
Chief Compliance and Privacy Officer
Haddonfield, NJ
October 2015 - February 2019

Grimley Financial Corporation
Vice President of Operations
January 2012 - October 2015

Grimley Financial Corporation
Executive Director of Operations
January 2008 - January 2012

SLM Financial Corp
Charged Off Account Manager
January 2007 - January 2008

Professional Collection Systems
Administrative Director
October 2003 - January 2006

Alliance One
Jamaica HCS Operations Manager
January 2003 - October 2003

Grimley Financial Corporation
Director of Collections Early Out Division
December 1999 - December 2002

RSI Enterprises Inc
Operations Manager
January 1992 - November 1999

Medical Recovery Associates
January 1989 - January 1992

Honors and Awards

Certified Credit Collections Compliance Officer
ACA International (CCCO)
2012, 2013, 2014, 2015, 2016

ACA International
2013, 2014, 2015, 2016, 2017, 2018, 2019

Health Care Collection manager Professional
ACA International (HCCP)
2011, 2012, 2013, 2014, 2015, 2016, 2017

ACA International
2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019