I have gained a wealth of practical knowledge during my 26 years of hands-on experience in healthcare ARM / RCM oversight. I consistently produce dramatic increases to revenue & profitability within my organizations, across my career.
Technical innovation, operational process improvement & efficiency enhancements, combined with a facilitative style of employee mentoring, reliably produces increased <viability, engagement, longevity, productivity & compliance> outcomes for my agents. Mentoring has further produced an “overspread” effect into higher consumer/client satisfaction scores. This results in clients locking into longer term engagements with their partners. Double-digit recovery % increases is the expected & attained outcome of this operational methodology.
In my current Chief Compliance & Privacy Officer role, I successfully designed, deployed & monitor a robust risk assessment process. I engineered, launched & maintain the online Compliance Management System, which contains wide-ranging & thorough policy, procedure & work instruction controls. I am responsible for completing all inbound security assessments & am the primary respondent for EHNAC (HNAP & CEAP) assessments. I function as a liaison to ARM-RCM firms, providing insight into the tremendous revenue & profitability benefits of insurance coverage location utilization.
I relocated to suburban Phoenix a year ago. The move has motivated me to make a conscious choice to ‘give back’, professionally & within my community. I have served on the ACA Council of Delegates & am serving on its Education & Credentialing Committee. I am also an active member of the EHNAC Criteria Committee, which is responsible for reviewing & updating EHNAC accreditation controls.
In my community, I have been providing an “introduction to home data security” class on a quarterly basis at the community center in my neighborhood. In May of 2018, I successfully completed the Goodyear, AZ Police Department’s Citizen’s Academy.