Announcements

  • New on The Hub: COVID-19: Community Conversation for Members

    As ACA International continues to provide updates and resources for members related to COVID-19, we understand members have their own ideas, questions and concerns and thus we created a new community on The Hub for those conversations.
  • COVID-19: Licensing Guidance from State Agencies

    Access to regular updates on state guidance and licensing are available for members here.
  • March 24: The Collection Leader’s Guide to the Coronavirus Negative Info-Demic

    This info-demic (information epidemic) hysteria is infecting the hearts and minds of your employees, clients, and debtors. It’s sapping your productivity and profitability and is going to get worse unless you learn how to stop it, or at least slow it down. It’s your job as the leader to provide confidence and direction during a time of unpredictability and insecurity. But how?
  • Bringing ACA International’s Designations and Education to You

    Are you interested in effective performance management or essential collection skills and techniques but have been waiting for the right time to fit the course into your schedule? The answer is Core Curriculum offerings are now available anywhere, anytime and in the comfort of your home through an on-demand streaming service. There is no need to wait until the next time ACA offers the course.
  • CFPB’s Disclosure Requirements for Time-Barred Debt Need a Second Look

    Another piece of the proposed debt collection rulemaking puzzle from the Consumer Financial Protection Bureau is in place after the bureau released its 103-page Supplemental Notice of Proposed Rulemaking (SNPRM) concerning time-barred debt, which ACA has been expecting and preparing for over the past several months.
  • It’s More Important Now Than Ever to Keep Calm and Prevent UDAAP

    ACA International’s popular Keep Calm and Prevent UDAAP Core Curriculum seminar returns to our online line-up Feb. 27; this time following the release of the Consumer Financial Protection Bureau’s long-awaited policy statement on supervision and enforcement actions.
  • ACA International is Extending the Deadline to Apply for the 2020-2021 Board of Directors

    Four open seats are open! Applications are now due Feb. 28, 2020.

  • ACA International Seeks Candidates for the 2020-2021 Board of Directors

    Serving on the ACA Board of Directors is an invaluable opportunity for accounts receivable management industry professionals. Apply by Feb. 17 or spread the word to your colleagues.
  • ACA International Seeks Candidates for the 2020-2021 Board of Directors

    Serving on the ACA Board of Directors is an invaluable opportunity for accounts receivable management industry professionals. Applications are due by Feb. 17.
  • Call to Action – Advocating for Changes to Flawed Medical Debt Legislation

    ACA International members’ participation is CRITICAL in a grassroots campaign aimed at stopping potentially damaging legislation that could impact the way you and your peers collect medical debt. Setting the record straight with Congress requires all hands-on deck.
  • Applications for Industry Advancement Matching Funds Program Now Available

    Additional program to offset members’ costs of fighting unmerited lawsuits and help members succeed in 2020 is underway. Editor’s note: This content is available for members only.
  • Jan. 15: HOT TOPIC: Top 10 Cases of 2019

    2019 was once again a very active year for litigation in the accounts receivable management industry. ACA continues to track significant case law on topics of importance to our membership.  The December 2019 issue of Collector Magazine featured the Top 10 Cases of 2019 and took a look a the most influential rulings impacting credit and collection professionals.   Join ACA General Counsel, Issa Moe and highly regarded attorneys Dennis Barton and David Kaminski in this lively deeper dive on what we have learned from these cases and what ACA’s position is on the respective case outcomes.  A thoughtful and meaningful discussion that will add to your understanding of these significant cases.
  • Spring Forum & Expo: A New Vision for 2020

    ACA International’s premier spring industry event in 2020—the Spring Forum & Expo—is coming to the M Resort Las Vegas March 11-13, 2020 with reimagined, revamped and refreshed education for the accounts receivable management industry.
  • HOT TOPIC: Debt Collection and Accuracy in Credit Reporting – ACA Briefing on Recent CFPB/FTC Worksh

    Dec. 18: Join us on for a first-hand perspective on the event with insights from Leslie Bender, IFCCE, CCCO, chief strategy officer and general counsel at BCA Financial Services Inc., and LaDonna Bohling, IFCCE, chief compliance officer for Receivables Solutions Inc.
  • Hot Topic Webinar: Recapping Advocacy in 2019

    ACA International members are invited to a complimentary webinar Dec. 17 to hear first-hand reports from ACA’s advocacy team on their extensive work in 2019 and strategies for 2020.
  • Dec. 12: Learn Successful Strategies from ACA's Instructor Team

    Join us for this engaging "Ted Talk" style webinar and hear from four of our seasoned instructors offering some of their insight and strategies that can help your frontline staff and the in-house trainers that educate them.  Guaranteed to offer some gems that you can take away and apply within your organization!  
  • Participate in ACA's Economic Impact Study

    ACA International relies on its members to assist in developing and shaping this study by participating in a brief survey .
  • Economic Impact Study 2019: We Need Your Input

    Your information is critical to the study’s success—and to ACA International’s stellar reputation as the industry’s go-to resource for relevant information.
  • Take a few minutes to complete our economic impact study for the #ARMIndustry

    As the leading voice of the accounts receivable management industry, it is critically important for ACA International to provide consumers, policymakers, the media and other interested stakeholders with a complete picture of the economic impact of the U.S. debt collection industry.
  • HOT TOPIC: Cybersecurity Best Practices Learned from the Equifax Data Breach

    In this webinar, sponsored by Equifax, Dr Michael Owens, Equifax’s Information Security Officer will be on hand to share cybersecurity best practices and answer your questions. Registration is complimentary for ACA International members.
  • Economic Impact Study 2019: We Need Your Input

    As the leading voice of the accounts receivable management industry, it is critically important for ACA International to provide consumers, policymakers, the media and other interested stakeholders with a complete picture of the economic impact of the U.S. debt collection industry.
  • Economic Impact Study 2019: We Need Your Input

    Your information is critical to the study’s success—and to ACA International’s stellar reputation as the industry’s go-to resource for relevant information. ACA International hopes you will use the survey link  provided by Kaulkin Ginsberg to answer the survey questions.
  • Inside Insights: CFPB’s Tom Pahl Returns to ACA International’s Fall Forum & Expo

    Kicking off ACA International’s 2019 Fall Forum & Expo, the Consumer Financial Protection Bureau’s Policy Associate Director Tom Pahl will provide insights on the ongoing rulemaking process to update the Fair Debt Collection Practices Act.
  • Message from CEO Mark Neeb: Stay Connected and Renew Your ACA International Membership

    As the end of the year approaches, it's a good time to review and renew your ACA membership so that there’s no lapse in your ability to access your valuable member resources. Member renewal invoices will be mailed Nov. 1 and will be available when you log in online beginning Oct. 14.
  • New for 2019: FDCPA Compliance Guide

    This manual contains crucial information that will make complying with the FDCPA easier.
  • Early-Bird Registration for 2019 Fall Forum & Expo Ends Friday

    The 2019 Fall Forum & Expo features three education tracks on health care, legal and operations as well as special add-on seminars available as part of advanced compliance designations.
  • Member Alert: ACA International’s Comments Respond to CFPB’s First-Ever Proposed Debt Collection Rul

    After working with ACA International members and association leadership to garner feedback on the
    Consumer Financial Protection Bureau’s first-ever proposed rule for the Fair Debt Collection Practices
    Act, ACA submitted comprehensive comments on behalf of its members, outlining views on the rule and
    suggested improvements.
  • Dissecting ACA International’s Filed Comment on the CFPB's Proposed Rule & Where ACA Goes From Here

    Sarah Auchterlonie, Shareholder at the law firm Brownstein Hyatt Farber Schreck and ACA’s Leah Dempsey, authors of ACA International’s comment to the Bureau’s proposed rule, will discuss ACA’s comment(s) responding to the chief topics from the Bureau’s proposed rule in Hot Topic webinar, complimentary for members, Sept. 20.
  • Home Stretch: How You Can Participate by Filing Comments with the CFPB

    There are still several ways to be a part of ACA International’s grassroots advocacy on behalf of members and the accounts receivable management industry before the Sept. 18 comment deadline.
  • Hot Topic: Filing Comments to the CFPB

    With just less than a month left in the CFPB comment period, ACA staff will walk through how to file individual comments on the proposed FDCPA rule in a complimentary #HotTopic webinar for members Aug. 27.
  • Register for LevelUp Leadership Experience Sept. 23-25

    Join ACA's management team and Board of Directors for a new learning experience #ACALevelUp19 focused on #leadership and #bestideas for#leaders in the #ARMIndustry Sept. 23-25 #HelpingMembersSucceed
  • Looking for a New Opportunity? ACA Units Need Attorney State Chairs for 2019-2020

    ACA International is offering an exciting opportunity for member attorneys who are interested in expanding their careers by serving their state and regional units as part of the Attorney State Chair Program. Apply by Sept. 10
  • Join our Campaign and Weigh in on the CFPB Rulemaking Today

    ACA International is working diligently to compile feedback from our members to file a comprehensive comment letter on the industry’s behalf in response to the Consumer Financial Protection Bureau’s rule proposal to modernize the severely outdated Fair Debt Collection Practices Act. 
  • Don't Miss This Complimentary Hot Topic On An Important Case In Our Industry

    Learn more on landmark credit repair verdict in July 23 webinar. Editor’s note: This content is available for members only.

  • Join our Campaign and Weigh in on the CFPB Rulemaking Today

    ACA International is working diligently to compile feedback from our members to file a comprehensive comment letter on the industry’s behalf in response to the Consumer Financial Protection Bureau’s rule proposal.
  • All Access Training Zone: A New Way to Learn with ACA

    ACA International has recently launched a brand new training program, now featuring company-wide access to all of our live and recorded webinars* for a new low price!
  • See What's in Store at 2019 Convention & Expo July 14-16

    The future of the accounts receivable management industry is bright and there is no better time to gather with your peers and ACA International leadership than the 2019 Convention & Expo at the Hilton San Diego Bayfront.
  • HOT TOPIC June 21: FCC Declaratory Ruling and Further Notice on Robocall Blocking

    A declaratory ruling released by the Federal Communications Commission on June 6, which went into immediate effect, will allow voice service providers to block illegal and “unwanted” calls as the default before they reach consumers’ phones. Providers must also provide consumers the opportunity to opt out of the call blocking service. Register for June 21 members-only complimentary webinar to learn more.
  • Deadline Extended: Reserve Your Spot at the 2019 Convention & Expo Hotel by June 19

    ACA International is gearing up for the 2019 Convention & Expo July 14-16 in San Diego and now is the time to book your room at the Hilton San Diego Bayfront to take advantage of ACA’s group rates.
  • Share Your Feedback on the CFPB’s Proposed Debt Collection Rulemaking

    ACA International is soliciting feedback in a new survey  open to members in order to provide informed advocacy on behalf of the industry and guidance to the Consumer Financial Protection Bureau on its long-awaited Notice of Proposed Rulemaking (NPRM) for the Fair Debt Collection Practices Act  issued on May 7. The survey is open through June 12.
  • HOT TOPIC: Notice of Proposed Debt Collection Rulemaking Deep-Dive Webinar Series:

    Looking for details about the CFPB’s long and complex Notice of Proposed Rulemaking for debt collection?  Here’s your opportunity to get a comprehensive analysis from ACA International. The webinar series for members will run from June 4- June 18 and savings are available when you register for all five sessions together.
  • Recording Available: Notice of Proposed Rulemaking: What Does it Say?

    Catch up on complimentary, members-only webinar on the Consumer Financial Protection Bureau’s proposed debt collection rule, next steps, and ACA International’s advocacy plan.
  • The future of the ARM industry is bright:Register for the 2019 Convention & Expo by May 17 and Save

    Take advantage of endless opportunities to connect, engage and learn from your peers! Register by May 17 to access early-bird rates for the 2019 Convention & Expo at the Hilton San Diego Bayfront.
  • Join us for a sponsored webinar on the CFPB's proposed debt collection rule, Thursday, May 9

    ACA is hosting a members-only Hot Topic webinar “Notice of Proposed Rulemaking: What does it Mean?” to discuss our initial thoughts on the proposed rule, outline steps agencies should be taking to gather feedback about the rule, and discuss what steps ACA members should be taking to provide thoughts on the rule to ACA and the CFPB.
  • Learn from Insightful Keynote Speakers at ACA’s 2019 Convention & Expo

    The three-day event, which brings together industry professionals from the U.S. as well as international members, is an opportunity to exhibit, sponsor, network and shine.
  • ACA Seeks Member Award Nominations and Applications

    Each year, ACA International recognizes outstanding members who have selflessly dedicated their time and talents to the accounts receivable management industry.

    The association is currently accepting nominations and applications for several awards due May 1, 2019.
  • HOT TOPIC: Ready, Set . . . Go! Everything You Need to Know About the CFPBs Upcoming Proposed Debt C

    April 11: ACA International is offering members an exclusive opportunity to join CEO, Mark Neeb, and senior legal advocacy counsel, Leah Dempsey and Karen Scheibe Eliason, for an in-depth discussion to learn about what’s happened and what’s next with respect to the CFPB’s debt collection rulemaking process.
  • Exclusive webinar for ACA members: Consumer Complaints and the CFPB Company Portal

    The CFPB Office of Consumer Response will present an update on the Bureau’s consumer complaint process and Company Portal. Don’t miss this unique opportunity to learn about recent changes and ask questions.