• February Education Opportunities from ACA International

    At ACA International there are always opportunities to learn something new and refresh your skills on training, collections and more. With education offerings like CORE Curriculum and Hot Topic webinars, ACA has made it easy to do just that.
  • Keep Calm and Prevent UDAAP: January 22, 2021

  • Jan 13-14: PCS Express: Essential Collection Skills and Techniques

    Effective communication is the cornerstone of collections. Using a set of 3 “Essential Collection Skills and Techniques” and a roadmap of 8 Collection Call "Checkpoints," this webinar will emphasize positive verbal communication delivery and keen listening skills. 
  • New Year, New Education Opportunities

    With a new year comes new opportunities for education from ACA International. From CORE Curriculum to Hot Topic webinars, there is sure to be something that can help every member grow and learn in their work. 

  • Education opportunity! Learn Exceptional Leadership Jan 4

    Certified Instructor Jay Gonsalves will lead interactive webinar as part of our Core Curriculum and Designation Express program.

  • Speaker Lineup: ACA Huddle CFPB Rule Series Part Two

    The Consumer Financial Protection Bureau is expected to release part two of its long-awaited debt collection rule Friday, Dec. 18, and ACA International is ready to help members learn about the new requirements with a comprehensive 10-part ACA Huddle series of webinars.

  • [Fact Friday] A limited content message is not a communication, but it is an “attempt to communicate

    The Consumer Financial Protection Bureau is expected to release part two of its long-awaited debt collection rule Friday, Dec. 18, and ACA International is ready to help members learn about the new requirements with a comprehensive 10-part ACA Huddle series of webinars.

  • Join Jeopardy! Showdown Hosted by ACPAC

    Members are invited to participate in this happy hour featuring a friendly competition with returning champions Wednesday, Dec. 16.

  • What’s Hot in ACA’s December Education? New Webinars on Workplace Best Practices, Compliance & More

    Close out your year by expanding your knowledge through interactive webinars led by fellow members throughout the month of December.
  • Engage with ACA on New Mobile App

    ACA has launched its new interactive mobile app providing access to advocacy and compliance resources, news, member services, education and events at your fingertips.
  • My Forum: ACA Brings Peer-to-Peer Discussions to Virtual Fall Forum & Expo

    ACA International’s 2020 Virtual Fall Forum & Expo, Nov. 4-5, 2020, will feature the industry’s brightest experts in a new My Forum discussion track designed for strategic level executives and managers.
  • October Education: Interactive Webinars Cover Collections and Operations Strategies

    New education opportunities are planned for October as part of ACA International’s Hot Topic webinar series covering collector development, legal, compliance and operations topics, plus a wild card session.
  • Virtual Jeopardy!™ is Back: Support ACPAC in Upcoming Trivia Fundraisers

    Our virtual happy hours and trivia matches, first featured during the 2020 Virtual Convention & Expo, benefit ACA’s ACPAC Administrative Fund, which is vital to ACA’s advocacy efforts on Capitol Hill. Editor’s note: This article is available for members only.

  • Do-It-Yourself Diversity and Inclusion: Tips for Workplace Programs

    ACA International is hosting a series of webinars on diversity, equity and inclusion programs in September and October.

  • Submit Your Speaker Proposals for the 2020 Virtual Fall Forum & Expo

    Deadline Monday! ACA International is accepting speaker proposals  for session topics to be featured during the 2020 Virtual Fall Forum & Expo, including operations in the age of COVID-19, legal and health care.
  • ACA is Back Online with Interactive 2020 Fall Forum & Expo

    ACA International’s 2020 Virtual Fall Forum & Expo, Nov. 4-5, 2020, will take the association into the new year with exciting education and networking opportunities all on an interactive online platform.
  • ACA Huddle: Litigation Trends—What Are the Stats Saying?

    The next ACA Huddle, Sept. 16, for members will feature insights on litigation trends from WebRecon CEO Jack Gordon, Nicole Strickler, partner at Messer Strickler Ltd, and Jack Brown III, president at Gulf Coast Collection Bureau Inc.
  • Learn From ACA: Compliance and Debt Collection Best Practices Slated for September Education

    September is packed with exciting and creative Hot Topic webinars, ranging from the history of debt collection to compliance best practices for small agencies, as part of ACA International’s robust training schedule.
  • Take ACA’s Readership Survey By Sept. 3

    We appreciate you taking the time to let us know your thoughts about Collector magazine. The survey should not take more than 5 minutes to complete.
  • Share Your Knowledge: ACA is Accepting Speaker Proposals for Hot Topic Webinars

    ACA International’s Education & Events calendar has a lot of new activity lately, from virtual conferences to a host of new Hot Topic webinar subjects, and you could be a part of it.
  • August Education: Learn with Your Peers on Operations, Compliance and ACA International Updates

    This month's calendar has new and exciting learning opportunities for members.
  • New Hot Topic Aug. 4: Update on ACA's Industry Advancement Fund

    Learn a brief history of the IAF; the types of IAF support available to members today; ACA's amicus efforts; through the IAF; recent  IAF victories;  pending IAF cases;  and how to optimize the value of your ACA membership via the IAF from speakers ACA Corporate Counsel Colin Winkler, Robbie Malone, partner Malone Frost Martin PLLC, and Angela Brown, Counsel at Gray Reed. 
  • Member Survey: Share Your Input with ACA International

    ACA International values your opinions and we want to ensure that we are effectively supporting the work that you do on a daily basis. To that end, we launched a short user-friendly Member Satisfaction Survey to help us better understand your needs and provide the resources you need to be successful.
  • ACA Board of Directors Selects New President-Elect, Treasurer

    The ACA International Board of Directors selected Kevin Baich as President-Elect for 2020/21 at its meeting Tuesday, part of ACA International’s Virtual Convention & Expo. They also selected Dan Desatnick as Treasurer. Baich and Desatnick join ACA’s 2020/21 President G. Scott Purcell.
  • New at ACA International’s Virtual Convention & Expo: Political Discussion with Congresswoman Ann Wa

    U.S. Rep. Ann Wagner, R-Mo., will join ACA International board members Roger Weiss and Jack Brown III, plus ACA staff, for a fireside chat about the myriad of issues facing the accounts receivable management (ARM) industry in the House Financial Services Committee during ACA’s 2020 Virtual Convention & Expo Thursday, July 16. 
  • Register for 2020 Virtual Convention & Expo

    ACA International's innovative, groundbreaking virtual convention will feature breakout sessions, opportunities to connect with vendors, network with peers, and much more!
  • HOT TOPIC: Seila Law LLC V. Consumer Financial Protection Bureau: What It All Means

    The U.S. Supreme Court ruled on Monday in Seila Law v. Consumer Financial Protection Bureau that the Consumer Financial Protection Bureau’s leadership by a single director removable only for inefficiency, neglect or malfeasance violates the separation of powers. Join us for a webinar at 2 p.m. CST Tuesday, June 30, to learn more. 
  • Take a Tour of the 2020 Virtual Convention & Expo

    Explore the benefits and features of ACA International’s 2020 Virtual Convention & Expo and see firsthand how you can network, learn and connect with fellow members in our new virtual tour video .
  • The ACA Huddle June 24: Selling Post COVID-19

    Join us Wednesday at 11 a.m. central for selling and business development tips for the accounts receivable management industry.
  • New ACA Huddle Wednesday, June 17

    Join members of ACA's leadership and advocacy and compliance teams for an update on industry happenings impacting members.
  • CFPB Outlook: Final Debt Collection Rule on Schedule for this Year

    Just over a year since the Consumer Financial Protection Bureau released its proposed rule for the debt collection industry, Tom Pahl, policy associate director for research, markets and regulations, provided an update on its timeline for this year and compliance dates.
  • Register for ACA’s July Virtual Convention

    Don’t delay in registering!  All attendees registered by June 10 will be entered into a drawing, and one lucky registrant will be selected to win an All-Access Training Zone (12 additional months of free ACA education).
  • Collector Development Coming Soon to Hot Topic Webinars

    Are you interested in providing training to your fellow members or expanding your education through ACA International? Then our new Hot Topic training schedule and speaker opportunities are for you.
  • The ACA Huddle - A New Schedule

    Members will receive updates on the hottest advocacy and compliance issues of the week. The ACA Huddle may also feature a weekly guest speaker and the opportunity to engage in Q&A with ACA’s staff and the speaker.
  • Three Reasons to Join ACA’s Washington Insights Livestream

    The Washington Insights Livestream conference is fast approaching June 3, and our reimagined format provides an important opportunity for more members to connect and advocate across the miles.
  • Call for Speakers: 2020 Virtual Convention and Expo

    We are looking for forward-thinking speakers to help participants discover ways to drive through this revised version of normal. Proposals are due Sunday, May 17. 
  • New from ACA: Compliance FAQs

    ACA International’s compliance team has compiled Frequently Asked Questions on consumer communication, compliance, state, and federal COVID-19 requirements and more. ACA has made these FAQs available to its members as a general educational resource.

  • Scholarship Season is Underway: Apply for ACA’s Loomer-Mortenson Scholarship by May 15

    Applying for one of this year’s scholarships is a great way to look to the future with the support and generosity of ACA members through Collectors Challenge and other fundraising activities.
  • Advocate Across the Miles at Washington Insights Livestream

    U.S. Rep. Tom Emmer, R-Minn., is among featured speakers at ACA International’s reimagined June 3 online advocacy event.
  • Daily Huddle Features Guest Speaker from the CFPB

    Members are invited to join ACA’s advocacy team including Vice President and Senior Counsel of Federal Advocacy Leah Dempsey, Corporate Counsel Colin Winkler and Vice President of State Government and Unit Affairs Andy Madden for a Daily Huddle at 11 a.m., Central Standard Time weekdays. On Tuesday, April 21, John McNamara, assistant director, consumer lending, reporting and collections markets at the Consumer Financial Protection Bureau, will provide an update about the bureau’s work and response during the COVID-19 crisis.
  • Loomer Mortenson Scholarship Program: Help Tomorrow's Leaders Today

    Apply by May 15! The ACA International Education Foundation offers a scholarship program to provide individuals employed by or affiliated with the collection industry and their dependent children scholarships so they may further their education at post-secondary colleges, universities, community, or technical colleges.
  • ACA Offers Complimentary Educational Opportunities

    Keeping up with the norm can help in trying times and, as ACA International understands that the COVID-19 pandemic is significantly impacting our members’ operations, complimentary learning and training resources are available through May 15.
  • Helping Tomorrow’s Leaders Today

    Education foundation finds ways to support next generation of professionals. Apply for Loomer-Mortenson Scholarships by May 15, 2020.

  • Daily Huddle Overview: Pivoting Support to Provide More Value to Clients

    Join speakers from Daily Huddle sponsors BillingTree, TCN and Solutions by Text for the next discussion and Q&A Wednesday, April 8.
  • April 7 Daily Huddle: Exploring New Guidance on the SBA Loan Programs

    Join ACA's compliance and advocacy teams and guest speakers Magen Koepp and Daniel Owens from Olsen Thielen CPA and Advisers as they discuss loan programs available from the U.S. Small Business Administration. The Daily Huddle starts at 11 a.m. Central.
  • ACA Cast: Alliance ACA is Here for You

    Members Nita Singh and Larry Steller talk about program designed to connect companies with business resources that meet their operations and budget needs.

  • Daily Huddle: What you Need to Know about the SBA’s Loan Program

    A new loan program is available from the U.S. Small Business Administration that will help small businesses with operations impacted by closures from COVID-19.  ACA International will cover the program in today's Daily Huddle.
  • New on The Hub: COVID-19: Community Conversation for Members

    As ACA International continues to provide updates and resources for members related to COVID-19, we understand members have their own ideas, questions and concerns and thus we created a new community on The Hub for those conversations.
  • COVID-19: Licensing Guidance from State Agencies

    Access to regular updates on state guidance and licensing are available for members here.
  • March 24: The Collection Leader’s Guide to the Coronavirus Negative Info-Demic

    This info-demic (information epidemic) hysteria is infecting the hearts and minds of your employees, clients, and debtors. It’s sapping your productivity and profitability and is going to get worse unless you learn how to stop it, or at least slow it down. It’s your job as the leader to provide confidence and direction during a time of unpredictability and insecurity. But how?
  • Bringing ACA International’s Designations and Education to You

    Are you interested in effective performance management or essential collection skills and techniques but have been waiting for the right time to fit the course into your schedule? The answer is Core Curriculum offerings are now available anywhere, anytime and in the comfort of your home through an on-demand streaming service. There is no need to wait until the next time ACA offers the course.
  • CFPB’s Disclosure Requirements for Time-Barred Debt Need a Second Look

    Another piece of the proposed debt collection rulemaking puzzle from the Consumer Financial Protection Bureau is in place after the bureau released its 103-page Supplemental Notice of Proposed Rulemaking (SNPRM) concerning time-barred debt, which ACA has been expecting and preparing for over the past several months.
  • It’s More Important Now Than Ever to Keep Calm and Prevent UDAAP

    ACA International’s popular Keep Calm and Prevent UDAAP Core Curriculum seminar returns to our online line-up Feb. 27; this time following the release of the Consumer Financial Protection Bureau’s long-awaited policy statement on supervision and enforcement actions.
  • ACA International is Extending the Deadline to Apply for the 2020-2021 Board of Directors

    Four open seats are open! Applications are now due Feb. 28, 2020.

  • ACA International Seeks Candidates for the 2020-2021 Board of Directors

    Serving on the ACA Board of Directors is an invaluable opportunity for accounts receivable management industry professionals. Apply by Feb. 17 or spread the word to your colleagues.