Announcements

At ACA International there are always opportunities to learn something new and refresh your skills on training, collections and more. With education offerings like CORE Curriculum and Hot Topic webinars, ACA has made it easy to do just that.

Effective communication is the cornerstone of collections. Using a set of 3 “Essential Collection Skills and Techniques” and a roadmap of 8 Collection Call "Checkpoints," this webinar will emphasize positive verbal communication delivery and keen listening skills. 

With a new year comes new opportunities for education from ACA International. From CORE Curriculum to Hot Topic webinars, there is sure to be something that can help every member grow and learn in their work. 

Certified Instructor Jay Gonsalves will lead interactive webinar as part of our Core Curriculum and Designation Express program.

The Consumer Financial Protection Bureau is expected to release part two of its long-awaited debt collection rule Friday, Dec. 18, and ACA International is ready to help members learn about the new requirements with a comprehensive 10-part ACA Huddle series of webinars.

The Consumer Financial Protection Bureau is expected to release part two of its long-awaited debt collection rule Friday, Dec. 18, and ACA International is ready to help members learn about the new requirements with a comprehensive 10-part ACA Huddle series of webinars.

Members are invited to participate in this happy hour featuring a friendly competition with returning champions Wednesday, Dec. 16.

Close out your year by expanding your knowledge through interactive webinars led by fellow members throughout the month of December.

ACA has launched its new interactive mobile app providing access to advocacy and compliance resources, news, member services, education and events at your fingertips.

ACA International’s 2020 Virtual Fall Forum & Expo, Nov. 4-5, 2020, will feature the industry’s brightest experts in a new My Forum discussion track designed for strategic level executives and managers.

New education opportunities are planned for October as part of ACA International’s Hot Topic webinar series covering collector development, legal, compliance and operations topics, plus a wild card session.

Our virtual happy hours and trivia matches, first featured during the 2020 Virtual Convention & Expo, benefit ACA’s ACPAC Administrative Fund, which is vital to ACA’s advocacy efforts on Capitol Hill. Editor’s note: This article is available for members only.

ACA International is hosting a series of webinars on diversity, equity and inclusion programs in September and October.

Deadline Monday! ACA International is accepting speaker proposals  for session topics to be featured during the 2020 Virtual Fall Forum & Expo, including operations in the age of COVID-19, legal and health care.

ACA International’s 2020 Virtual Fall Forum & Expo, Nov. 4-5, 2020, will take the association into the new year with exciting education and networking opportunities all on an interactive online platform.

The next ACA Huddle, Sept. 16, for members will feature insights on litigation trends from WebRecon CEO Jack Gordon, Nicole Strickler, partner at Messer Strickler Ltd, and Jack Brown III, president at Gulf Coast Collection Bureau Inc.

September is packed with exciting and creative Hot Topic webinars, ranging from the history of debt collection to compliance best practices for small agencies, as part of ACA International’s robust training schedule.

We appreciate you taking the time to let us know your thoughts about Collector magazine. The survey should not take more than 5 minutes to complete.

ACA International’s Education & Events calendar has a lot of new activity lately, from virtual conferences to a host of new Hot Topic webinar subjects, and you could be a part of it.

This month's calendar has new and exciting learning opportunities for members.

Learn a brief history of the IAF; the types of IAF support available to members today; ACA's amicus efforts; through the IAF; recent  IAF victories;  pending IAF cases;  and how to optimize the value of your ACA membership via the IAF from speakers ACA Corporate Counsel Colin Winkler, Robbie Malone, partner Malone Frost Martin PLLC, and Angela Brown, Counsel at Gray Reed. 

ACA International values your opinions and we want to ensure that we are effectively supporting the work that you do on a daily basis. To that end, we launched a short user-friendly Member Satisfaction Survey to help us better understand your needs and provide the resources you need to be successful.

The ACA International Board of Directors selected Kevin Baich as President-Elect for 2020/21 at its meeting Tuesday, part of ACA International’s Virtual Convention & Expo. They also selected Dan Desatnick as Treasurer. Baich and Desatnick join ACA’s 2020/21 President G. Scott Purcell.

U.S. Rep. Ann Wagner, R-Mo., will join ACA International board members Roger Weiss and Jack Brown III, plus ACA staff, for a fireside chat about the myriad of issues facing the accounts receivable management (ARM) industry in the House Financial Services Committee during ACA’s 2020 Virtual Convention & Expo Thursday, July 16. 

ACA International's innovative, groundbreaking virtual convention will feature breakout sessions, opportunities to connect with vendors, network with peers, and much more!

The U.S. Supreme Court ruled on Monday in Seila Law v. Consumer Financial Protection Bureau that the Consumer Financial Protection Bureau’s leadership by a single director removable only for inefficiency, neglect or malfeasance violates the separation of powers. Join us for a webinar at 2 p.m. CST Tuesday, June 30, to learn more. 

Explore the benefits and features of ACA International’s 2020 Virtual Convention & Expo and see firsthand how you can network, learn and connect with fellow members in our new virtual tour video .

Join us Wednesday at 11 a.m. central for selling and business development tips for the accounts receivable management industry.

Join members of ACA's leadership and advocacy and compliance teams for an update on industry happenings impacting members.

Just over a year since the Consumer Financial Protection Bureau released its proposed rule for the debt collection industry, Tom Pahl, policy associate director for research, markets and regulations, provided an update on its timeline for this year and compliance dates.

Don’t delay in registering!  All attendees registered by June 10 will be entered into a drawing, and one lucky registrant will be selected to win an All-Access Training Zone (12 additional months of free ACA education).

Are you interested in providing training to your fellow members or expanding your education through ACA International? Then our new Hot Topic training schedule and speaker opportunities are for you.

Members will receive updates on the hottest advocacy and compliance issues of the week. The ACA Huddle may also feature a weekly guest speaker and the opportunity to engage in Q&A with ACA’s staff and the speaker.

The Washington Insights Livestream conference is fast approaching June 3, and our reimagined format provides an important opportunity for more members to connect and advocate across the miles.

We are looking for forward-thinking speakers to help participants discover ways to drive through this revised version of normal. Proposals are due Sunday, May 17. 

ACA International’s compliance team has compiled Frequently Asked Questions on consumer communication, compliance, state, and federal COVID-19 requirements and more. ACA has made these FAQs available to its members as a general educational resource.

Applying for one of this year’s scholarships is a great way to look to the future with the support and generosity of ACA members through Collectors Challenge and other fundraising activities.

U.S. Rep. Tom Emmer, R-Minn., is among featured speakers at ACA International’s reimagined June 3 online advocacy event.

Members are invited to join ACA’s advocacy team including Vice President and Senior Counsel of Federal Advocacy Leah Dempsey, Corporate Counsel Colin Winkler and Vice President of State Government and Unit Affairs Andy Madden for a Daily Huddle at 11 a.m., Central Standard Time weekdays. On Tuesday, April 21, John McNamara, assistant director, consumer lending, reporting and collections markets at the Consumer Financial Protection Bureau, will provide an update about the bureau’s work and response during the COVID-19 crisis.

Apply by May 15! The ACA International Education Foundation offers a scholarship program to provide individuals employed by or affiliated with the collection industry and their dependent children scholarships so they may further their education at post-secondary colleges, universities, community, or technical colleges.

Keeping up with the norm can help in trying times and, as ACA International understands that the COVID-19 pandemic is significantly impacting our members’ operations, complimentary learning and training resources are available through May 15.

Education foundation finds ways to support next generation of professionals. Apply for Loomer-Mortenson Scholarships by May 15, 2020.

Join speakers from Daily Huddle sponsors BillingTree, TCN and Solutions by Text for the next discussion and Q&A Wednesday, April 8.

Join ACA's compliance and advocacy teams and guest speakers Magen Koepp and Daniel Owens from Olsen Thielen CPA and Advisers as they discuss loan programs available from the U.S. Small Business Administration. The Daily Huddle starts at 11 a.m. Central.

Members Nita Singh and Larry Steller talk about program designed to connect companies with business resources that meet their operations and budget needs.

A new loan program is available from the U.S. Small Business Administration that will help small businesses with operations impacted by closures from COVID-19.  ACA International will cover the program in today's Daily Huddle.

As ACA International continues to provide updates and resources for members related to COVID-19, we understand members have their own ideas, questions and concerns and thus we created a new community on The Hub for those conversations.

Access to regular updates on state guidance and licensing are available for members here.

This info-demic (information epidemic) hysteria is infecting the hearts and minds of your employees, clients, and debtors. It’s sapping your productivity and profitability and is going to get worse unless you learn how to stop it, or at least slow it down. It’s your job as the leader to provide confidence and direction during a time of unpredictability and insecurity. But how?

Are you interested in effective performance management or essential collection skills and techniques but have been waiting for the right time to fit the course into your schedule? The answer is Core Curriculum offerings are now available anywhere, anytime and in the comfort of your home through an on-demand streaming service. There is no need to wait until the next time ACA offers the course.

Another piece of the proposed debt collection rulemaking puzzle from the Consumer Financial Protection Bureau is in place after the bureau released its 103-page Supplemental Notice of Proposed Rulemaking (SNPRM) concerning time-barred debt, which ACA has been expecting and preparing for over the past several months.

ACA International’s popular Keep Calm and Prevent UDAAP Core Curriculum seminar returns to our online line-up Feb. 27; this time following the release of the Consumer Financial Protection Bureau’s long-awaited policy statement on supervision and enforcement actions.

Four open seats are open! Applications are now due Feb. 28, 2020.

Serving on the ACA Board of Directors is an invaluable opportunity for accounts receivable management industry professionals. Apply by Feb. 17 or spread the word to your colleagues.